Politique de remboursement
We regret to hear that you're considering a return. We're happy to offer a full refund for eligible products returned within 30 days of delivery. To start a return, please email us at support@mushroomenvy.ca with your order number before sending anything back.
Opened products: We know you can't tell whether a product suits your skin without trying it. Products that have been opened and gently used are eligible for return within the 30-day window.
Return shipping: Shipping your return back to us is your responsibility, and return shipping costs are not covered or reimbursed by us. We recommend using a tracked shipping service, as we cannot issue refunds for returns that are lost in transit.
Refund amount: Refunds cover the returned products only. Original shipping charges are non-refundable, so your refund will be your order total minus any shipping costs. If a partial return brings your order below the free shipping threshold, the original shipping cost may be deducted from your refund.
Free and promotional items: Gifts with purchase, free items, and promotional add-ons are not eligible for return, exchange, or refund. If you return a product that qualified you for a free item, please return the free item as well - otherwise its retail value will be deducted from your refund.
Final sale items (not eligible for refund or return):
- Gift cards
- Free items, gifts with purchase, and promotional add-ons
- Samples and minis (travel/mini sizes)
- Gua sha stones - for sanitary reasons
- Hats - for sanitary reasons
Eligibility: To qualify for a refund, products must have been purchased through our online store. For products purchased from one of our partnered store locations, please refer to that retailer's return policy.
U.S. customers: Returns from the United States are welcome within the same 30-day window. Please note:
- Duties and customs on your original order are covered by us - you will never be billed customs fees on delivery.
- You are responsible for return shipping costs to our studio in Victoria, BC, Canada. Return shipping is not refundable.
- When shipping your return, please mark the customs declaration as "Returned goods - Canadian origin" to help avoid unnecessary import charges.
- Refunds are issued in the original payment currency to your original payment method. Any difference due to currency exchange rates or fees charged by your bank or card issuer is beyond our control and cannot be reimbursed.
Refund processing: Once we receive and inspect your return, we will notify you by email and issue your refund (order total minus shipping) to your original payment method within 5-10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@mushroomenvy.ca.