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Refund policy

We regret to hear that you're considering a return. We're happy to offer a full refund for eligible products returned within 30 days of delivery. To start a return, please email us at support@mushroomenvy.ca with your order number before sending anything back.

Return shipping: Shipping your return back to us is your responsibility, and return shipping costs are not covered or reimbursed by us. We recommend using a tracked shipping service, as we cannot issue refunds for returns that are lost in transit.

Refund amount: Refunds cover the returned products only. Original shipping charges are non-refundable, so your refund will be your order total minus any shipping costs.

Final sale items (not eligible for refund or return):

  • Gift cards
  • Samples and minis (travel/mini sizes)
  • Gua sha stones - for sanitary reasons
  • Hats - for sanitary reasons

Eligibility: To qualify for a refund, products must have been purchased through our online store. For products purchased from one of our partnered store locations, please refer to that retailer's return policy.

U.S. customers: Returns from the United States are welcome within the same 30-day window. Please note:

  • You are responsible for return shipping costs to our studio in Victoria, BC, Canada, as well as any customs or duty fees incurred in either direction - these are not refundable.
  • When shipping your return, please mark the customs declaration as "Returned goods - Canadian origin" to help avoid unnecessary import charges.
  • Refunds are issued in the original payment currency to your original payment method. Any difference due to currency exchange rates or fees charged by your bank or card issuer is beyond our control and cannot be reimbursed.

Refund processing: Once we receive and inspect your return, we will notify you by email and issue your refund (order total minus shipping) to your original payment method within 5-10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@mushroomenvy.ca.